No Welcome Letter

[ieuanbevan]

Dear Virgin Media,

I am a new customer of virgin media as of this week and registered for M500 broadband.

However, I have never received a welcome email or details of my account number from you.

Could this be looked into as soon as possible?

Regards,

Ieuan

[Kath_F]

Hi Ieuan, 

A big welcome to Virgin Media and the Community - it's great having you on board ⭐

We're sorry to hear you've not yet received any emails or information from us. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks, 

[Kath_F]

Hi Ieuan, 

Thanks for sticking with me via private message 🙂

I'm glad I was able to give you a little more of an insight into things. 

If you need any further help or information, pop back here and we will be able to help further. 

Many thanks,