Virgin Media Community

[BBB2005]

My current deal expires on the 17th, I phoned up yesterday and agreed on a new 18 month deal which is tied in to an O2 sim deal. I have received 7 emails from O2 and nothing from VM!

Checked my account online and it still says current contract ends on 17th with no update information. As a minimum I would have thought that I should have received email confirmation from VM.

I am concerned that I am going to be stuck with an O2 deal and continue my current contract at the hiked VM price.

Should I spend another 45 minutes on the phone today to resolve or am I being too hasty regarding email confirmation? Thanks

[David_Bn]

Good Afternoon @BBB2005, thanks for your post and I'm sorry to that the confirmation had not come through to you.

Can you please confirm if this has now arrived to you?

Have you check the spam/junk folder?

Kindest regards,

David_Bn