New pod and remote

[JillPage75]

I am a volt customer who has poor speeds and therefore should receive a pod. Called virgin and told me they would phone me back to get these ordered- they didn’t call back 

I have 2 boxes and one won’t work as the WiFi isn’t strong enough!

[Robert_P]

HelloJillPage75

Sorry to hear of the problems ordering a Pod and a remote control, we appreciate you taking the time to raise this via the forums. Welcome to the community.

We can see you have spoken to the team since posting, we're they able to resolve the issues for you?

Let us know.

Rob

[JillPage75]

No, I had a call with someone on Friday who updated all my services, renewed my contract, upped by broadband etc and got told she would phone me back at 6pm as I needed to be at home to carry out the Pod and Remote order.

I have not had a call.

I posted on twitter for help and info and they directed me to here to post a comment to get the items ordered.

Thanks

Jill

[Beth_G]

Hi Jill

Thanks for getting back to us and for letting us know.

I've popped you over a private message so we can get all this sorted for you 😊