Virgin Media Community

[allana1]

I have the installation booked 7.2.23. Draw rope was installed 18.1.23. Virgin confirmed the pre pull cable engineers were due today 27.1.23. There is no sign of them. What time do the work until and if they do not turn up do they rearrange or do i contact Virgin 

[supered]

I understand that they can come anytime up to 6pm.

[jem101 · Accepted solution]

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@allana1 wrote:

I have the installation booked 7.2.23. Draw rope was installed 18.1.23. Virgin confirmed the pre pull cable engineers were due today 27.1.23. There is no sign of them. What time do the work until and if they do not turn up do they rearrange or do i contact Virgin 

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The pre-pull can actually happen at any time prior to your final installation/go live date. As you are not expected or needed to be in for this, it is liable to be rearranged by them with no notice to you - in fact as it is all outsourced, then even if you were to call VM, they wouldn't actually have any further information beyond, 'the computer says it will be done today', to give you - if the job isn't logged as being completed by the end of that day, then the system simply rolls the date on by one day - and so on.

So as long as it is done at some point before 7th Feb. then you will be OK.

[allana1]

Thanks for your reply

[allana1]

Hi,

Our installation is due 7.2.23 - When does the router get delivered or is it brought by the installation engineer on date of installation?

Many thanks

Andrew 

[newapollo]

Hi Andrew,

For any manned install the installation engineer will bring the equipment with them.