New contract showing pending no netflix

[daz_75]

Hi.

Updated my contract to include 1gb BB and netflix on the 12th april. Had the email with the contract info in it. But when I go into my virgin account it shows the old info m600 BB etc. If I go to view contract it shows the new contract but says pending

I've also had no netflix info which i assume is because its pending. Any ideas?

[Chris_W1]

Hi daz_75, thanks for the message and welcome to the forums. 

The package may have been future billed due to a landline, can you confirm if things have now changes for you

Can you run a speed test and let us know if you are currently getting more than the 600MB. 

Kind regards, Chris.