New Volt Service traum

[Holby62]

I was persuaded to sign up for Volt with a promise I would receive 3 wifi pods as I need these to ensure signal reaches my office as I work from home. Only one wifi pod was sent to me and when calling Virgin they say I have to wait 6 days from receipt of first pod to request a second then another 6 days to get the third. I am therefore in a situation where I cannot get a good enough signal to my office via the first pod to work. What a shambles. So effectively I have to wait over a week to work! Definitely not what I was told. Wish I had never signed up to this

[newapollo]

Hi @Holby62 

That's correct, VM will only send out one at a time, and there must be at least  7 days before ordering each one. It's up to three in total depending upon coverage. 

If you need additional pods you can order them by logging into /my-virgin-media, as per the info below from https://www.virginmedia.com/wifi-max ?

How do I get a second or third WiFi Pod?

If you’re not getting download speeds of at least 30Mbps in every room with one WiFi Pod, you can request a second or third by signing in to My Virgin Media, clicking on Your Package and following the steps in the WiFi Max tab