I signed up for the new Volt 1 gig package last week and was promised pods/boosters, which I am still waiting for. Our download speed is now less than it was on our old package so have spent days communicating with virgin through WhatsApp and telephone, being passed from one person to the next.
An agent arranged for an engineer to call to see what the fault was... there is no fault apart from black spots which would be rectified by pods.
I have now been told I need to half to the faults department as they will sort it out, only the number I have been given is for commercial customers.
Please can anybody help me, all I want is the pods that were part of my new package. I am near to cancelling my contract and going elsewhere.
See the following page for details, including how to order online via My Virgin Media or through the Connect app
You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted)
They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they £8 a month.
Unfortunately I've had no luck with either. The connect app puts me back through to another agent, which after 2 hours I'm still waiting to speak to. Tried the number and after many choosing options still can't find the right one to speak to. I did speak to the retention department today and they gave me a number that wasn't even valid. So tomorrow I shall be asking VM to disconnect and I'll go elsewhere. Thank you for your help anyway m
Sorry to hear you're considering cancelling the services @Bhjones28.
Do feel free to come back to us on the Community Forums, if you require any further assistance with the ordering of Wi-Fi pods.