on 08-09-2022 13:13
I have the oomph package but have never received my 02 sim. Everytime I contact virgin I'm passed from dept to dept each saying it's nothing 60 do with them.
Surely someone can take charge!
on 08-09-2022 16:20
Hi @Scoobylyn66
The Oomph packages which included a VM (Not O2) sim stopped being sold when VM introduced the Volt packages in October 2021
When did you take out your package?
If I were you I would speak to retentions (thinking of leaving us) - they are generally based in the UK, and have a greater degree of knowledge and flexibility, and access to more systems than the usual front line agents.
on 09-09-2022 23:19
I had a similar experience. I joined in April 2022 and the Sim didnt arrive.
I tried to contact Virgin, they passed me around and they told me to ring o2. O2 did a similar thing and pointed me back at Virgin Media.
I would recommend you raise a complaint with Virgin and request a complaint reference number. You can raise a complaint here.
How to make a complaint | Virgin Media Help
I had to raise a complaint with Virgin and O2 to get the simcard.
on 09-09-2022 23:26
I've made a complaint but still being told to contact 02. I'm just going round in circles and paying for a sim I've never had.
on 09-09-2022 23:33
You say you are paying for the O2 services. If you are, this will be a seperate direct debit to the Virgin Media services.
If you are paying O2 separately I honestly would email complaintreviewservice@o2.com including the account number from your direct debit. I believe they have a complaints team based in the UK that have the ability to liase with Virgin Media from a previous conversation i had with them.
on 09-09-2022 23:34
If you have given virgin 8 weeks already to resolve the issue then i would also recommend reporting to CISAS Resolve a Telecoms Complaint - CEDR | Submit your complaint online. The form only takes 10 mins to c...
I would strongly recommend reporting to O2 though via email. I did this earlier in the year and they were supportive and resolved my issue.