Virgin Media Community

[ijohnstone]

I signed up for a package in October'22 which included Netflix. I have not received an activation email and cannot activate via the website. I have spent hours on the phone and have two ticket numbers. I have also raised a complaint which basically keeps telling me to register through the website link (not there!) or contact "help" desk.

It appears from the community that this is not an isolated issue. The people handling the phone calls always sound helpful but never have a resolution. The complaints team also never offer a solution.

Has anyone found a way to actually activate Netflix?

[Megan_L]

Hi Ijohnstone,

Thanks for using the forums to get this issue with your Netflix activation looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you.

I am glad the teams have already raised this issue in IT tickets, this would be the correct process but it can take a long time due to the IT team's backlog with this particular issue. 

I'll send you a PM now because there is another way we can get this sorted for you - Within a Netflix activation form we can fill out for you. 

I'll speak to you in a moment 😊

Thanks,

Megan_L

[Megan_L]

Hi Ijohnstone,

Thanks for chatting with me in our PM's, I am really glad it turned out that another agent was able to resolve this issue before I posted 🤗

If you want to share how she managed to resolve it for the wider community who may also be looking for help, please feel free!

Thanks,

Megan_L