on 19-01-2023 17:19
on 21-01-2023 17:53
Thanks for posting and welcome back to the community
I am sorry to hear of the dispute over the Premium content, I can see you've spoke to our team after posting and we've advised you to contact Netflix. This would be correct for you to do so and they'll be able to help further
Best wishes,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill