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Netflix

hhhb97
On our wavelength

on ‎10-11-2022 13:23

My new Volt package has Netflix included how to access it

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18 REPLIES 18

Paulina_Z
Forum Team (Retired)
Forum Team (Retired)

on ‎12-11-2022 15:40

Hi @hhhb97,

Welcome back to our Community Forums! Thank you for your post and I'm sorry to hear that you're having some issues accessing your included Netflix account!

Can you please take a look at your emails and let us know if you've received any Netflix Activation emails?

Please also take a look at your online account to see if there is a Netflix Activation button to see if this can assist.

Take a look and keep us updated. We're here to help.

Thank you.

Paulina_Z
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs
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Swf
Fibre optic

on ‎12-11-2022 22:24

Try rebooting your modem.   I did and got the email straight away. 

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hhhb97
On our wavelength
In response to Paulina_Z

on ‎13-11-2022 22:39

No I haven’t had an email but there is a Netflix activation button which has “pending adding soon” marked next to it. 

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hhhb97
On our wavelength
In response to Swf

on ‎13-11-2022 22:40

Thanks for your help but nothing so far 

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Swf
Fibre optic
In response to hhhb97

on ‎14-11-2022 14:56

Did you look in spam or junk inbox?   That's where mine was.    Good luck 

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NinjaMeerkat
Fibre optic
In response to hhhb97

on ‎14-11-2022 20:35

@hhhb97 wrote:

No I haven’t had an email but there is a Netflix activation button which has “pending adding soon” marked next to it. 

Is this within myvirginmedia? If it is did you click on it?

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hhhb97
On our wavelength
In response to Swf

on ‎16-11-2022 09:10

Yes I looked in spam, corned beef, and even tuna but no email. Seriously though thanks for the advice. 😊

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hhhb97
On our wavelength
In response to Paulina_Z

on ‎17-11-2022 22:38

Still nothing no Netflix, no email, spent ages on the phone to be promised a technical update would resolve the issue. It apparently would be resolved in 5 days, it hasn’t happened. How many more hoops do I need to jump through to receive the service I am paying for?

richam79
On our wavelength
In response to hhhb97

on ‎18-11-2022 11:46

I'm in a similar position.  I made a call to customer service and an "IT ticket" was raised - that was a few days ago now but haven't heard anything and services still aren't working.  Support via WhatsApp told me:

"The issue with the Netflix activation email is happening due to the Technician glitch when the account is being synched with the Netflix company from Virgin Media.  The account gets Synched but as it is for free the activation emails are not getting triggered" 

They seemed to suggest raising the IT ticket would resolve this... It hasn't yet.

 

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