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Joining in

Hit standard package with volt and want to upgrade to 4k but netflix came back and said virging have declined the 4k upgrade. How can i get 4k ?


Forum Team
Forum Team

Hey squig2022, thank you for reaching out and I am sorry to see you are struggling to get the 4K option.

Please can you let me know what Netflix said to you?

You can do this either via My Virgin Media or directly via Netflix after registration. The additional charge of £5.00 for the upgrade would then be presented on your monthly bill.

Please go to this link and you will be able to upgrade here. Thanks 

Matt - Forum Team

New around here?


Still cant get 4k

Hi squig2022,

Thank you for reaching back out, sorry to hear you have still been unable to upgrade to Netflix Premium, so I can have a closer look and if necessary raise this our side, I will send you an invite into a private chat, once received please click on the purple envelope to accept.




I couldn't and got the same thing that it was declined. I then had the option in my account on the App but that has also dissapeared. However I am going to stick with standard for a while to same some money!

My Broadband Ping - Virgin Modem Mode

Please virgin is there any help with this... 

on my account I go into manage netflix and there is NO option to upgrade to premium there is just a blank screen.

My Broadband Ping - Virgin Modem Mode

Hi @fizz

Thanks for posting and welcome back to the community.

Can you send us a screenshot of this please?

Kind regards,

Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill


My Broadband Ping - Virgin Modem Mode