Hey squig2022, thank you for reaching out and I am sorry to see you are struggling to get the 4K option.
Please can you let me know what Netflix said to you?
You can do this either via My Virgin Media or directly via Netflix after registration. The additional charge of £5.00 for the upgrade would then be presented on your monthly bill.
Please go to this link and you will be able to upgrade here. Thanks
Matt - Forum Team
New around here?
Thank you for reaching back out, sorry to hear you have still been unable to upgrade to Netflix Premium, so I can have a closer look and if necessary raise this our side, I will send you an invite into a private chat, once received please click on the purple envelope to accept.