Netflix

[squig2022]

Hit standard package with volt and want to upgrade to 4k but netflix came back and said virging have declined the 4k upgrade. How can i get 4k ?

[Matthew_ML]

Hey squig2022, thank you for reaching out and I am sorry to see you are struggling to get the 4K option.

Please can you let me know what Netflix said to you?

You can do this either via My Virgin Media or directly via Netflix after registration. The additional charge of £5.00 for the upgrade would then be presented on your monthly bill.

Please go to this link and you will be able to upgrade here. Thanks 

[squig2022]

 

[squig2022]

Still cant get 4k

[Paul_DN]

Hi squig2022,

Thank you for reaching back out, sorry to hear you have still been unable to upgrade to Netflix Premium, so I can have a closer look and if necessary raise this our side, I will send you an invite into a private chat, once received please click on the purple envelope to accept.

Regards

Paul.

[squig2022]

Thanks 

[fizz]

I couldn't and got the same thing that it was declined. I then had the option in my account on the App but that has also dissapeared. However I am going to stick with standard for a while to same some money!

[fizz]

Please virgin is there any help with this... 

on my account I go into manage netflix and there is NO option to upgrade to premium there is just a blank screen.

[John_GS]

Hi @fizz

Thanks for posting and welcome back to the community.

Can you send us a screenshot of this please?

Kind regards,

[fizz]