Virgin Media Community

[SamH95]

Hi, I have recently joined Virgin Media and as I work for O2, I have a ultimate volt bundle staff account which allows netflix standard free of charge. When I go to add premium netflix either via the virgin media app or on the netflix website, I receive errors (attached photos).  I have tried through several channels, phoning customer services, going through whatsapp web chat etc. but with no help. I am now at a dead end so I am hoping somebody can help me get this sorted

 

 

[Ilyas_Y]

Hi @SamH95, thanks for reaching out to us and a warm welcome to the Virgin Media forums. 👋🏼

I'm sorry to hear about the issues with Netflix. 😞
I will send a private message - watch out for the purple envelope inviting you in.
This is so we can investigate the matter going on.

Kind regards,
Ilyas.