Netflix not working

[Johnniepk]

Included in my package.

Over last 2 weeks it no longer launches either from channel 204 red button nor from app.

Rebooting does nothing

Any ideas?

[Gareth_L]

Hello Johnniepk.

Sorry to hear about Netflix not loading.

Can I ask what set top box you have?

As it may need upgrading or replacing.

I can look into this for you, saves you calling us.
If you don't mind, I will need to send you a private message to pass security. 
If you can check the Logo top right of your screen that would be great. 
Regards     
Gareth_L