Netflix not working

[Elmo32]

Hi we have been a virgin media customer for such a long time. In march we switched over to volt and were told that Netflix would be included in our package. My issue is that it has never worked and we are now 6 months down the line. So we are paying for our Netflix when it’s meant to be free in the package. Are virgin media actually trying to sort the issue because it doesn’t seem like it! 

[Matthew_ML]

Hey Elmo32, thank you for reaching out and I am sorry to hear you are having some issues with Netflix.

We are aware of a issues with Netflix, however I will be able to help you out with this.

I am going to send you a PM, please look out for the purple envelope. Thanks 

[MXmaster]

Good luck Elmo32….

The forum team will PM you… ask you some questions…. Then let you know that ‘IT are trying their hardest to resolve’ and apologies….

You watch…. I’ve been asking for 7 months now!Same issue.