Netflix in Spanish.

[Nix]

So a while back, I had some security issues and things got hacked,

I lost my Netflix account. I spoke to virgin a few times and nothing got sorted, 

now I seem to have a Spanish family Netflix account added to my TiVo box,

I can’t speak Spanish nor Can i see where to log out,

I have Lunita - Jeff- Vane - Ec -Nińos as people

As far as I’m aware I don’t even have an account as it all got reset?

is there any way I can just have a Netflix account on my tv that works please?

[Nix]

Low and behold I’m checking my bill and I have 2 x stream subscriptions on my account that I know nothing about.

so an additional £9 on my bill ……

currently on the phone explaining to the third person.!

[Nix]

Spoke to a Very helpful person @ Netflix that confirmed my account was hacked and reset it to a new account / email,

she was really good. Now all I need to do is have the £9 knocked off my bill as I did not have access to Netflix and did not order ultra hd but alas all working!

[Steven_L]

Hey Nix,

Welcome back to the community and thanks for taking the time to post.
I’m sorry to hear of the issues that you’re having with your Netflix account and your billing from our side. I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L