You are correct you need the Netflix activation email. Under no circumstances use the activate button if it appears in your virgin media account. You WILL get charged on top of your package. I did this on the advice of an executive team member . I was charged. Fortunately I was guaranteed a credit if I got charged by the team member. After receiving the credit I received the elusive email several hours later. The email link works . That's what you need
Here's a detailed walkthrough of what I did AFTER RECEIVING the elusive email
So at 07:34 am I received the elusive Netflix activation email which contains a link to ensurre Netflix is included in my package.
Upon clicking the link I am taken to a screen that says great news Netflix is included in your virgin media package
Let's link your Netflix account to your Virgin media package . You're signed in as xxxxxxx.com
If this isn't your Netflix account , link a different account (which is a hyperlink ) and a big red continue button
Clicking continue takes You to a screen where you choose tier of Netflix . £0 for standard (included with virgin media at no extra cost ) or £5 for premium .
I chose the big red continue with standard button
It then goes to a we're almost done screen
Netflix is included in your virgin media bill and Netflix will no longer bill your previous payment method
It then confirms your email address to login , payment method (virgin media) and your Netflix plan
Under that is a big red button ACCEPT AND START WATCHING
Click that and it's finally done. You can confirm its all correct by clicking on your account button within Netflix. It says your package is billed through virgin media. Contact Virgin Media to update your payment details or end your billing through Virgin Media.
That's it. Good luck everyone. I suggest anyone wanting this email that hasn't got it contact virgin and ask for it. I got in touch via a complaint through the executive team and they couldn't have been more helpful
Under no circumstances try and activate Netflix any other way even if told to by a Virgin rep as You will be billed
- Insist on this email being sent. Mine was sent from this address (replace at with the @ symbol and remove all spaces and put . Instead of dot
Streamingservices at virginmedia dot com
At no point did I use any activate button from within my virgin account. You need to get this email and follow the steps ive detailed. It works !!!!