Netflix connection

[KeithDawson1914]

We have just signed up to virgin media, our package includes Netflix. We’ve tried just following the links but it seems to different to what is suggested. We don’t subscribe to Netflix at present so we don’t have an account.

what do we do next please

[Vikki_M]

Hi @KeithDawson1914

Thank you for your post and welcome to our community.

I am sorry to hear about the issues you are having with Netflix.

Have you received an email from us to activate Netflix?

Could you please expand on the links you have mentioned?

Please pop back to us when you can. 

[KeithDawson1914]

Hi Vicki 

no we have not received an email regarding Netflix connection. The VirginMedia app keeps saying pending or activate now, when we try to activate it says there is a problem 🤷🏼‍♂️
My daughter has tried and she said she doesn’t understand what’s wrong.

as I said we don’t have a Netflix account and was expecting this to be just a few clicks and done.

[jeffwest2]

If you have not had the activation email from VM, trust a growing number of people, myself included have been waiting months for it, then you can't activate Netflix for use.  Do not listen to any agents telling you to sign up via netflix and we will deal with it later, they won't, it is a fob off.

All you can do is wait in line until they fix whatever the issue is, hell know's what it is, and to be honest think they have given up, and they will get it sorted them, based on my experience so far, (Signed up start of June, still waiting any form of answer), you will be waiting a while.

[KeithDawson1914]

jeffwest2 Thanks for that information, very helpful indeed. It really annoys me when the people who should reply don’t, I run my own business and if there is a problem it gets dealt with straight away without fobbing people off.

I will leave it a bit longer then get back onto them. Thanks again for letting me know 🌟👍