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Netflix and Ultimate Volt activation

wrexhamdave
Joining in

Hi there, I have Virgin Ultimate package where my account says standard Netflix is free as included with the package. However on selecting the Netflix app it tries to sign me up for the £16.99 package. I cannot access my free Netflix.

Why, is this when my account says the standard Netflix is included free? 

1 REPLY 1

Akua_A
Forum Team
Forum Team

Hi @wrexhamdave,

Welcome to our community forums and thank you for your first posts. 

Sorry to hear you are having issues with your Netflix activation with your new package. We can understand the frustration caused and want to best help. Just to clarify, have you received any emails from our team containing an activating email at all? Also in your my VM account, are you able to locate a purple button with states "activate Netflix"?https://www.virginmedia.com/my-virgin-media

Thanks,

Akua_A
Forum Team

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