on 01-10-2022 11:59
Hi,
I understand that Netflix Standard subscription is now free with Ultimate Volt.
Separately, we pay for both Ultimate Volt and Netflix Standard.
How can I arrange for us to move from our separate paid Netflix Standard subscription to be covered by its free inclusion in the Ultimate Volt package?
on 01-10-2022 22:04
I am having the same problem. Called numerous times and still having to pay for netflix. Also got told and i have proof on a virgin website that premium netflix is an extra £5 a month but im still here getting charged £15.99.
on 01-10-2022 23:11
on 04-10-2022 10:27
Hey AndrewN1, thank you for reaching out with your question today.
Yes you are right in what you are saying, what you would need to do really is cancel the paid Netflix account and then go to your online account and activate your 'included' Netflix from there. Thanks
Matt - Forum Team
New around here?
on 08-10-2022 09:04
Hi am i also right in saying its an extra £5 a month for the premium netflix?
on 08-10-2022 09:21
Thanks, how do I activate Netflix Standard via my VM online account?
on 10-10-2022 09:44
Hi @AndrewN1,
Thanks for coming back to us. There should be a visible Activate Netflix button on your online account.
You should also have the option to active your Netflix included service via your set top box. Please take a look and let us know how you're getting on.
Thank you.
on 27-11-2022 16:58
Hi Paulina and the Forum Team,
I followed Paulina's advice and still got charged £10.99 on my most recent bill!
Really disappointing service on the phone when I challenged it this morning. The rep said that she could not see why it should be free.
I despair! Please can you help as I do not have the time to wait on the phone for 45 minutes every time that I have to call VM.
on 29-11-2022 19:16
Hi AndrewN1,
Thanks for coming back to us on this one.
You mentioned above you've not yet received an email - is this still the case?
When logging in through My Virgin Media, there should be an option to activate Netflix there. When clicking this button, what happens?
Pop back and let us know.
Thanks,