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Netflix Premium Upgrade

Joining in

Hi, I have recently taken up a new package that includes Netflix standard. I was successfully able to link my existing Netflix account to my Virgin Media account so it is now showing as being paid for by Virgin.

However, when activating my Virgin Netflix account, I took the option to upgrade to the premium Netflix service (which I previously had) for an additional £5 a month. This was initially successful but I subsequently received an email saying that the upgrade had been declined by Virgin. I've also attempted to upgrade my account via my Netflix account which again was initially successful but then subsequently declined by Virgin and reverted back to the Standard service.

I note that several other people have had the same problem and that Virgin support staff have sought to resolve the issue via private messaging and so I was wondering if this has been successful and if someone could therefore look into my situation.

If it hasn't successfully resolved the issue (which appears to be the case, I do wonder how Virgin can continue to sell people a product in the full knowledge that they can't actually deliver everything they say is included. At the very least, I should have been made aware of the problem with the premium service in order to inform my decision on whether to take up the new package.




I have recieved no help with this matter at all. Radio silence...

My Broadband Ping - Virgin Modem Mode

Forum Team
Forum Team

Hi @gdh1

Thanks for posting and welcome back to the community.

I am sorry for the Netflix issue. 


@fizz your issue is not this one, yours is a different one and being dealt with via a different thread 🙂


@gdh1 - can you sign into your online account for me and then click on the 'manage netflix' tab? Is the option there to change it back to premium? Let me know.


Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

John can you please tell me which one then please instead of being cryptic?

My Broadband Ping - Virgin Modem Mode

Hi John, logging into my virgin account and going to the manage netflix account page now gives me the option to upgrade to premium (which wasn't there a day or so ago) but when I select the premium option I get a technical error message saying try again later

That's another long term error that many are getting and VM have been inacapable of fixing !

Hey gdh1, thank you reaching out and I am sorry you are having some issues upgrading to Netflix premium.

Please can you let me know if you tried this on a different browser / device?

Also are you getting any other errors or it just this one?

Please do let me know. Thanks 

Matt - Forum Team

New around here?