Hi, I have recently taken up a new package that includes Netflix standard. I was successfully able to link my existing Netflix account to my Virgin Media account so it is now showing as being paid for by Virgin.
However, when activating my Virgin Netflix account, I took the option to upgrade to the premium Netflix service (which I previously had) for an additional £5 a month. This was initially successful but I subsequently received an email saying that the upgrade had been declined by Virgin. I've also attempted to upgrade my account via my Netflix account which again was initially successful but then subsequently declined by Virgin and reverted back to the Standard service.
I note that several other people have had the same problem and that Virgin support staff have sought to resolve the issue via private messaging and so I was wondering if this has been successful and if someone could therefore look into my situation.
If it hasn't successfully resolved the issue (which appears to be the case, I do wonder how Virgin can continue to sell people a product in the full knowledge that they can't actually deliver everything they say is included. At the very least, I should have been made aware of the problem with the premium service in order to inform my decision on whether to take up the new package.
