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Netflix Keeps Cancelling

Just joined

Hi There, 

I've reached the end of my tether with it now, since joining over 4 months ago (on the ultimate volt bundle) netflix has worked for four/five days before being cancelled by Virgin, every time I have to call and wait over a week for Virgin to sort it.

Needless to say it's a tad poor. I've tried to submit a complaint online it come back with 'Your complaint reference : ****' and doesn't actually go anywhere. I tried via the phone and was told they couldn't take a complaint, and then I was told to expect a call back in 2 hours, yet nothing.

Two questions if I can:

- How can I make a complaint, no email apparently?

- Anyone actually able to fix netflix, it's a shambles now?


Thanks, Adam


Forum Team (Retired)
Forum Team (Retired)

Hi AdamG6, 

Welcome to the Community and thank you for posting. 

I am very sorry to hear of the issues you have been experiencing with your Netflix service and raising the complaint.

With the complaint that you raised online, is this still open? You can check this here. 

When the Netflix service has been cancelled in the past, have the team given you a reason for this happening or advised on what has been done to resolve the issue?