Virgin Media Community

[dexis]

So today I received a response to a complaint following a recent upgrade to my bundle, one of the complaints being that the included Netflix still hadn't been activated....

The response? Ignore all of the other issues raised but regarding Netflix this should be working so contact customer services! 

As the kids are currently isolating in their bedrooms due to Covid, with no other TV service, I have purchased Netflix separately which I shouldn't have to do as I'm supposed to already have this. 

Can someone please get back to me to resolve the activation problem.

Thanks

[Tractorboy]

Dexis

If you read just some of the multiple threads on the subject you will see that Netflix activation has been a problem for over two months.

There is currently no fix date , and they appear to have no idea how to fix it!

All we have is cut and paste fob off replies and no official explanation from Virgin.

Join the club!

[Ayisha_B]

Hi @dexis,

Welcome back to our Community Forums and thanks for your post. 

I am sorry for the trouble in activation Netflix.   

It is a wider issue we are aware of and if you've not received your activation email, can you see a Netflix activation tile via your online account?

If not, let us know and we can raise an IT ticket if needed.

If there is anything else, you feel was not addressed by our team do let me know and I will be happy to help. 

Many thanks 

[dexis]

Hi,

No, I haven't received an activation email and don't have an activation tile.

[Adri_G]

Hi again dexis,

So sorry to see this has not worked for you either.

As mentioned previously, in this instance we will have to raise a ticket and our IT team will resolve this.

To enable us to do this for you, we need more info so I will send you a PM now.
Please check the top-right corner of our forum and you should see a purple envelope. Click this and you'll see my message.

[Kain_W]

Hi there dexis,

Adri is currently out of office so I've assigned this to myself for an update.

To clarify has the issue still not been resolved?

Let us know,

[dexis]

Hi Kain,

Thanks for looking at this. 

No, still hasn't been resolved, no email, nothing on the app, nothing on the website.

Thanks

[Matthew_ML]

Hey dexis, thank you for reaching out, I can see you are in PM with my colleague.

Please feel free to reach out if you need some assistance. Thanks