Need to return equipment

[BobDunkley]

Hi I changed my Virgin Volt contract and the equipment sent to me for the cancelled contract is no longer of use. I had an email from Virgin saying that the equipment had not been registered and if I didn't want the equipment I could return it and  there was a return label in the box. Having searched the box I could not find it. Also I noticed that the collection points used by Virgin have deveral different carriers sevicing them and I wanted to know which carrier to use.

I have emailed Virgin back to send me a return label but have heard nothing for over a week. I am anxious to return the unused equipment to avoid incurring any expense.

Any help would be gratefully recieved. I notice from previous postings that engineers can collect the equipment when they are out on their rounds.

Regards

Bob Dunkley

[newapollo]

Hi @BobDunkley 

You can request returns packaging, also a label from the links on the following page

https://www.virginmedia.com/help/return-or-recycle-equipment 

You can use the following links to find your nearest returns store

https://www.collectplus.co.uk/find-a-store 

 https://www.collectplus.yodel.co.uk/store-locator?v=2. 

[BobDunkley · Accepted solution]

Many thanks for that. I really just want a mailing label as the equipment was as delivered in a box and has not been unpacked.

Regards 

Bov

[Alex_RM]

Hi Bov,

Thanks for posting and welcome to our community 🙂

You should be able to arrange a returns label via the links newapollo has mentioned.

Alex_Rm

[BobDunkley]

Thanks Alex, due to the advice I received on here, I have been able to return the equipment to Virgin with no hassle at all. Kudos to you all.
Regards
Bob