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Need to return equipment

BobDunkley
Tuning in

Hi I changed my Virgin Volt contract and the equipment sent to me for the cancelled contract is no longer of use. I had an email from Virgin saying that the equipment had not been registered and if I didn't want the equipment I could return it and  there was a return label in the box. Having searched the box I could not find it. Also I noticed that the collection points used by Virgin have deveral different carriers sevicing them and I wanted to know which carrier to use.

I have emailed Virgin back to send me a return label but have heard nothing for over a week. I am anxious to return the unused equipment to avoid incurring any expense.

Any help would be gratefully recieved. I notice from previous postings that engineers can collect the equipment when they are out on their rounds.

Regards

Bob Dunkley

1 ACCEPTED SOLUTION

Accepted Solutions

Many thanks for that. I really just want a mailing label as the equipment was as delivered in a box and has not been unpacked.

Regards 

Bov

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4 REPLIES 4

newapollo
Very Insightful Person
Very Insightful Person

Hi @BobDunkley 

You can request returns packaging, also a label from the links on the following page

https://www.virginmedia.com/help/return-or-recycle-equipment 

You can use the following links to find your nearest returns store

https://www.collectplus.co.uk/find-a-store 

 https://www.collectplus.yodel.co.uk/store-locator?v=2. 

Dave
I don't work for Virgin Media.
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Many thanks for that. I really just want a mailing label as the equipment was as delivered in a box and has not been unpacked.

Regards 

Bov

Hi Bov,

Thanks for posting and welcome to our community 🙂

You should be able to arrange a returns label via the links newapollo has mentioned.

Alex_Rm

Thanks Alex, due to the advice I received on here, I have been able to return the equipment to Virgin with no hassle at all. Kudos to you all.
Regards
Bob