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Need to order wifi pods and need long broadband cable

svinodks
Joining in

Hi I need to bring the routers cable from one part if my living room to other end. I need 3m atleast to connect wallsocket to hub.

Also I need wifipod as my loft room doesn't get the required wifi signal.

1 REPLY 1

newapollo
Very Insightful Person
Very Insightful Person

@svinodks wrote:

Hi I need to bring the routers cable from one part if my living room to other end. I need 3m atleast to connect wallsocket to hub.

Hi @svinodks 

There would be a £25 non fault call out charge (it used to be £99) to do the work you require.

You should call  150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults

When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc

Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.


@svinodks wrote:

Also I need wifipod as my loft room doesn't get the required wifi signal.


See the following page for details, including  how to order online via My Virgin Media or through the Connect app

https://www.virginmedia.com/wifi-max 

You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted)

They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they £8  a month.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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