Need to order wifi pods and need long broadband cable

[svinodks]

Hi I need to bring the routers cable from one part if my living room to other end. I need 3m atleast to connect wallsocket to hub.

Also I need wifipod as my loft room doesn't get the required wifi signal.

[newapollo]

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@svinodks wrote:

Hi I need to bring the routers cable from one part if my living room to other end. I need 3m atleast to connect wallsocket to hub.

Hi @svinodks 

There would be a £25 non fault call out charge (it used to be £99) to do the work you require.

You should call  150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) 

When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc

Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

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@svinodks wrote:

Also I need wifipod as my loft room doesn't get the required wifi signal.

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See the following page for details, including  how to order online via My Virgin Media or through the Connect app

https://www.virginmedia.com/wifi-max 

You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted)

They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they £8  a month.