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My hub is over 350 mbps and am getting as low as 2mbps speed

Joining in

Am a volt customer and I have requested a pod before but it was never sent out and no trace of the confirmation even though the agent said it will arrive, its been over a month. its frustrating getting speed as low as 2mbps or even my bedroom going dead. can someone look into this please and thanks. 


Very Insightful Person
Very Insightful Person

Hi dorcasA 

The pods are free on the Gig1 package, Ultimate Oomph, or any Volt bundle, however if you are on any other package then they are £8  a month.

You need to perform the Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible.  The home scan feature will guide you from room to room to carry out WiFi speed tests. If it finds a potential signal-less spot, it’ll test your broadband speed to the WiFi Hub to make sure there isn’t a problem with your network.

If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection.

How to perform the scan and order the wifi pods when using the Connect app.

  • Tap Start the scan and then  
  • While connected to WiFi, Tap "I’m ready " and then wait a couple of minutes for the scan  to complete, and then tap Continue 
  • Tap Add a room, and at on the room you're in, then Start the Scan (do this in every room) 
  • When the scan is complete tap Optimise WiFi now if the options shows as that will try and improve the connection in the current room 
  • When it shows Optimisation complete, tap Rescan room,  tap Start Scan  and then you can click on Order a WiFi Booster if it shows as an option

If that doesn't work you can call  0800 064 3850 to order the first one

VM will only send out one at a time, and there must be at least  7 days before ordering each one. It's up to three in total depending upon coverage. 

Following that if you need additional pods you can order them by logging into /my-virgin-media, as per the info below from ?

How do I get a second or third WiFi Pod?
If you’re not getting download speeds of at least 20Mbps in every room with one WiFi Pod, you can request a second or third by signing in to My Virgin Media, clicking on Your Package and following the steps in the WiFi Max tab
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Joining in

Hi and thanks for the reply, as I have mentioned I am a volt customer and i have the benefits activated already. I have already done the scan through the connect app and I get speed as low as 2mbps during the day and 18mbps at night time in my bedroom. but I still cant order the pod as dont see the option on the app. I have called virgin already and the agent I spoke to said a free pod will be sent out but it was never sent out.

Forum Team (Retired)
Forum Team (Retired)

Hi dorcasA, 

Welcome to the community and thank you for posting. 

We are very sorry to hear you are having an issue with the ordering of the Pod. 

We will be happy to assist with getting the equipment ordered. To do this, we will just need to pop you over a private message to take a few details and this will be available via the red bar at the top of the page. 

Speak soon, 



Forum Team
Forum Team

Hi @dorcasA 

Thanks for joining us on PM and allowing us to sort this for you.

Please do pop back to the community if you ever need further assistance.

Best wishes.

Forum Team

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