My Virgin Media does not show new contract

[BillBudd]

Hi,

I swapped my contract last week (29th Sept) from the Ultimate Oomph to a new Volt contract.  If I log into "My Virgin Media" it still shows the old contract.

Not sure if this is a problem or not, any advice gratefully received.

Bill

[Matthew_ML · Accepted solution]

Hey BillBudd, thank you for reaching out and I am sorry to see your new contact is not showing.

Did you start this contact right away or for in 30 days time?

Either way I will send you a PM so we can look into this.

Please can you look out for the purple envelope. Thanks 

[BillBudd]

Hi Matt,

I have responded to your private message.  I thought the change was immediate, but to be honest I am not sure.