cancel
Showing results for 
Search instead for 
Did you mean: 

Moved to O2 but a month later no broadband upgrade

Bripem
Tuning in

I see a lot of people have been moaning about this and I now join the queue.

It's been a month since I migrated over to O2 (8th August) and no sign of my Virgin broadband speed upgrade. I saw people being asked to wait 2 weeks so I have waited before posting but nothing.

Can someone from VM please chase this up for me? Should be automatic but hey.

Many thanks.

3 REPLIES 3

John_GS
Forum Team
Forum Team

Hi @Bripem 

Thanks for posting and welcome back to the community.

I'll send you a PM now to assist further.

Best wishes.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

John_GS
Forum Team
Forum Team

Hi @Bripem 

Thanks for joining me on PM and allowing me to sort this for you.

Please pop back to the community if you need further assistance.

Best wishes.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

Bripem
Tuning in

Just to say thank you, my speed boost was applied today, now a happy customer again.