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Mother in law on 02 (Same property) Can I add her SIM to my VM broadband account for the boost speeds?

iMacMart
Tuning in

Morning all

Strange one here, I found out the other day that my mother in law who lives with us has moved over to O2 from Virgin Mobile, is there any way I can add her SIM to virgin media account to get the boost benefits?

Thanks 

6 REPLIES 6

iMacMart
Tuning in

So I activated her “Volt” settings from within her 02 mobile profile so hoping that will bump my broadband speed, currently on 350M assuming it would jump to 500M? 

Thanks 

Hi iMacMart,

Thank you for your post. 

All Virgin Mobile accounts are being moved over to O2 as Virgin Mobile is no longer an active company. 

You wouldn't be able to add her number to your account. 

^Martin

Thanks for the reply, doesn’t the wording state  “in the same property”? So her being registered at our address is the same thing? 
thanks 

Hi @iMacMart 

I'll send you a PM now to assist further.

Best wishes.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

John_GS
Forum Team
Forum Team

Hi @iMacMart 

Thanks for joining me on PM and allowing me to help with this.

Please do pop back to the community if you need further assistance.

Best wishes.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

iMacMart
Tuning in

Thanks for the help/support John!