Like many others posting on here I am having problems getting the promised benefits from a Volt upgrade sorted.
2 weeks ago I switched from an Ultimate Oomph package with M600 broadband and a Virgin Mobile sim to a Volt package and was told the Benefits would be activated within 2 weeks.
I have received an email from O2 confirming the O2 Volt benefits have ben added but as yet nothing from Virgin Media. Based on the advertising and what I was told on the phone I was expecting to receive Standard Netflix and a broadband speed boost from M600 to Volt 1gig (including presumably a new Hub 5 to replace my Hub 3 model).
Whilst the new contract states Netflix Standard is included I have received no Netflix activation email. When I sign in to "My Virgin Media" under Entertainment Services it says "Netflix activation Pending" followed by an error message if I click on "Activate Netflix"
Also there has been no email from VM to say the Volt broadband speed boost has been activated.
It seems from the numerous posts on here that both these issues have affected a number of customers and are not being sorted, despite the upgraded packages being charged for from day1!
As Virgin are not providing everything agreed under the contract entered into I take it customers can cancel without penalty?
