I am a long term virgin customer upgrading to Volt. I currently have a Virgin SIM and will keep the same number.
The Virgin agent I spoke to on the phone, said because of the imminent switch of all Virgin mobile customers to O2 I didn’t need a PAC code. He said just put the O2 SIM in when it arrives and it will auto switch to my existing number within 24 hours.
An hour later I received a text from Virgin with a PAC number!
12 hours later I received a text from O2 saying text SWAP to 20220 to activate SIM when received.
Now received the SIM from O2 and it says put the SIM in the phone and text SWAP to 20220 and “do this from the number you will use on your phone” But when I put the SIM in it will be the temporary number not the number I wish to use???
So I have got Virgin saying it falls under a new procedure because all numbers are about to swap . They then send me a PAC number when they say I don’t need one. And O2 tell me to do something different.
As I am an elder, is anybody able to tell me which is correct method, as I am confused!