Hoping somebody can help me and my partner as we have been sent back and forth from Virgin Media to o2, neither seem to want to help.
We spoke with virgin media partners and were offered a deal that included the m200 broadband plus an o2 sim with 10gb of data for £25, we were also given the option to add another o2 sim with 6gb of data for an additional £6 per month which we went for, all as part of an 18 month contract totalling £31 per month which we felt was a great deal. We have all of this in writing from a member of staff at virgin media partners.
Our broadband has been fitted no issues there, we then only received one o2 sim in the post, and the letter attached to this said the cost of this sim was £12 for this sim alone, and it was a 5gb sim, not 10gb as promised, as well as being £6 more per month which was not what was agreed.
We were then asked for payment for the two sims, which we did not initially make as we were still waiting on the second sim and the first sim cost and data was incorrect.
Really need a solution on this, anyone who has tried to contact virgin or o2 before will know the time spent on the phone can go well past an hour so hopefully somebody is willing to take responsibility and sort this mess out as right now were having to pay for an o2 sim that is not in use, an o2 sim that we do not have as well as our current o2 sims in use!
I don’t understand how volt can be a thing, if the two companies dont have a direct line of contact with each other.
All we want is the sims to be sent out to us, with the data agreed, for the monthly price agreed, and for the contract length agreed!
Please help somebody!