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Make a complaint - pod's not arrived

Joining in

Hi all 

How do I make a complaint. I have only just move to Virgin from sky and I find the internet service worse than sky in the upstairs rooms.

I have now rang 3 time now asking for the pods you can get. I have twice been given dates for arrival and twice no pod. I rang again yesterday and again have a date. I need to know how to make a complaint as I get the feeling I won't get the pod at 3rd time of trying. We will send a tracking code to your phone which I have not received. 


[MOD EDIT: Subject title changed for clarity]



Very Insightful Person
Very Insightful Person

Hi @Jonzy1968 

You can make a complaint by webchat 

The full complaints process is described on  the following page. 

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Forum Team
Forum Team

Hi @Jonzy1968,

Thank you for your post and welcome back to our community forums. We're here to help.

I'm very sorry to hear that you're having some ongoing delays and issues with getting a Wi-Fi Pod delivered to you. What was the latest delivery date that was advised to you by the team?


Zach - Forum Team
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Hi they have now said Tuesday 15th. They also said I would receive a text with tracking information, never arrived. 

Hello Jonzy1968.

I can check this for you and get a complaint raised.

If you don't mind, I will need to send you a private message to pass security. 
If you can check the purple envelope top right of your screen that would be great.