How do I make a complaint. I have only just move to Virgin from sky and I find the internet service worse than sky in the upstairs rooms.
I have now rang 3 time now asking for the pods you can get. I have twice been given dates for arrival and twice no pod. I rang again yesterday and again have a date. I need to know how to make a complaint as I get the feeling I won't get the pod at 3rd time of trying. We will send a tracking code to your phone which I have not received.
[MOD EDIT: Subject title changed for clarity]
You can make a complaint by webchat
The full complaints process is described on the following page.
Thank you for your post and welcome back to our community forums. We're here to help.
I'm very sorry to hear that you're having some ongoing delays and issues with getting a Wi-Fi Pod delivered to you. What was the latest delivery date that was advised to you by the team?
I can check this for you and get a complaint raised.
If you don't mind, I will need to send you a private message to pass security.
If you can check the purple envelope top right of your screen that would be great.