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M250 > M350 Hasn't upgraded?

Tuning in

I was told I would be upgraded to my new M350 package within 24 hours, well that time has now passed.

The app says I am on M350 package, but when I check on the desktop website, it still says M250.

My download speed is still around 200mb....

Should I worry?



Forum Team
Forum Team

Hi Aceofwands 👋

Welcome back to the community! Thank you for posting. Sorry to hear your concerns regarding a speed upgrade. 

We will need to take a look at the account after confirming a few details via PM so we can check what has happened and offer further support if needed. I will do this for you now - you can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

Wishing you all the best. 🌞