Loss of Service AGAIN

[Jacqui2015]

We had Virgin installed 28th Sept 2022. Router failed on the 8th of October (10 days later). We had to wait until the 14th of Oct (6 days without Internet) for engineer to fix problem. Today (31st of October) both Internet and TV went off. We have been told that we have to wait until the 7th of November before an engineer looks at it. (Another 7 days of no Internet or TV) Not bad for the first month. My question is, does Virgin media think this is acceptable service? 

[Reece_MH]

Hi @Jacqui2015,

Thanks for your post, and welcome to our Community Forums!

I'm sorry to hear you have been facing various issues since your installation - this is most certainly not the experience we aim to offer. I've taken a look at things on our end, and I can see that you have since spoken with our team, who have booked a Technician Visit.

Please let us know how things go, or if you need anything else and we'll be happy to assist.

Cheers,