I was told I had to join O2 in order to "lower my bills" too and get the gig1 speed, or I couldnt have it, My virgin bill went to £90 per month, I did this back at the start of the year and my O2 bill has gone up from £25 to pver £27! but as its part of the "contractual increase" even only having the account for 3 months is appauling, I get about 980mb speed which isnt too bad, but dont get the free netflix as its only for new members this month, you'd think that a company like Virgin Media would consider all people on the same bundle as EQUAL not send emails out to those that signed up before saying "hey click this link and we'll bill you for netflix" email subject line "SALLY, ready for Netflix? Let’s get streaming (KMM91116675V36408L0KM)" now I'm stuck with this till July 2023, and my husband just lost his job so paying for it all is getting tighter and tighter, so its getting to the choice of FOOD, OR ELECTRIC, OR VIRGIN...
I think its totally unacceptable that Virgin should try and understand that nearly everyone is financially screwed currently and maybe consider what is best for their customers not their wallet, or lose customers due to not being able to pay
Sally & Pete.