Joined O2, volt not applied to broadband

[Luke1291]

Hi,

I joined O2 as an existing VM customer and had Volt applied 28th Nov. It is still not applied to my braodband speed however. Using Virgin kit and recently got the free upgrade from 100 to 150 too.

Can someone take a look?

Thanks.

Luke

[Travis_M]

Hi @Luke1291

Thanks for posting on our community forum and a big warm welcome with this being your first post - sorry to hear about the issue with your VOLT benefits.

I am going to drop you a private message now to collect some more information, please keep an eye on your inbox for a message from myself.

Regards