Issues with VOLT

[maureenleslie74]

 

I have been trying to add the volt benefit for months now with no success. I am a VM &O2 customer but apparently I can’t get Broadband in my area.  That will maybe explain the countless issues I face with my internet connection. 

I’ve gone into the Virgin app and clicked on Volt but keep getting a message to say it’s either already done or it’s not available to me. 
also tried it from the O2 app and again no success 

[maureenleslie74]

 

[Paul_DN]

Hi maureenleslie74,

Thank you for reaching out to us in our community and welcome, really sorry to hear you have been facing issues trying to register for our Volt benefits as you are both a Virgin Media and O2 customer, are both the Virgin Media and O2 account registered at the same address?

Regards

Paul.

[maureenleslie74]

Yes both registered to me at my address and have been for many years 

[Lee_R]

Hi maureenleslie74, thanks for getting back to us.

I am sorry to hear your Volt registration issue is still ongoing.  I would like to take a closer look on your behalf.  I am going to send you a private message.  Please look out for the purple envelope in the top right of your screen.

Regards

Lee_R