Virgin Media Community

[Kathy23blink]

Not yet received my welcome email need this for my new account as installation date is 27th February. Need this to check my installation date is going ahead for the 27th.  Received email 21st February @ 16.19 stating the following external work all completed so you are all set for your installation null at null.  Can you explain what null means. 
Regards

Kathy

[MOD EDIT: Subject title changed for clarity]

[Martin_N]

HI Kathy23blink,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the non welcome email. 

We can certainly look to help you get information regarding your account. 

I will private message you so we can look into this. 

^Martin