I upgraded to Ultimate Volt on 5th October and was given an installation date of 24th October (tomorrow).
I received a text message today to say the installation had been cancelled and rearranged for 4th January 2023!
I spent 30 minutes on the phone to someone at Virgin who couldn’t bring the date forward or send the equipment by post for me to install myself.
He blamed their system and said he would speak to his Team Leader and someone would call me back.
I have already given Sky notice to cancel my TV with them.
I have had Virgin broadband for 2 years with no issues but I am seriously considering cancelling everything.