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I don't have virgin media wall socket

Evaldaskurde
Joining in

Hi i have received my broadband package but i don't have virgin media socket in the wall

Can i get engineer booked to me please 

3 REPLIES 3

Tudor
Very Insightful Person
Very Insightful Person

You will only have been sent a QuickStart pack if the premises previously had VM. The box and cables may have been removed by the previous occupiers. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Cathrynsfevans
Joining in

I've had a quickstart and they sent it but there is no previous virgin connection. I need an engineer. How do I book one?

Hi there @Evaldaskurde 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry that you have faced this issue with your recent install! Can I ask if you have spoken to our team since your last post to resolve this? 

@Cathrynsfevans thank you for your post, I have taken a look and can see that you have been able to connect since your last post.