Virgin Media Community

[thedoogs67]

Hub5 diagnosis

 I have just upgrade my broadband  and I am encountering some problems. I diagnosed my hub5 from my tablet wifi settings and took the attached image can anyone please explain the problem and help me resolve them

[Ashleigh_C]

Hi there @thedoogs67 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry to hear that you are experiencing issues with your connection, it's difficult to say what exactly the issue might be just from this screenshot.

Are you able to elaborate on what issues you are facing? 

[thedoogs67]

Hi Ashleigh, I ran a diagnostic check from my Galaxy tablet through WiFi settings i have ran this check a few times with the same results. Since then I have been able to get Virgin Connect App working and have ran a home scan in my home with results of 'Great' for every room. I have ran another diagnostic check with my tablet and i get the same image with problems with eathernet and Wi-Fi. I don't think there is problem with incoming signal is seems to be with the home network but I don't know where to start my invstigations, hope you can help, thanks for replying. 

Cheers Dougie

[Kath_F · Accepted solution]

Hi Dougie, 

Thanks for coming back to us on this one. Without having an actual issue to look into things further, there isn't much we can do I'm afraid. 

I've had a look at the Hub itself this end and it's showing online with successful connections. The power and signal levels are all in optimal range and there are no area faults. WiFi diagnostics also show devices connecting and all receiving a strong signal. 

If you're not having issues with devices connecting, disconnections, slow speeds and everything is working fine then there is no need to run any diagnostic checks. 

If you start to have issues though pop back and let us know so we can look in to things further for you. 

Many thanks, 

[thedoogs67]

Thanks Kath, all seems to be working apart from the diagnostic errors I got? Will monitor.

Cheers Dougie