Engineers can't work out what the issue is, I have mac book pro and Samsung s21, 1gb more like 60 mbps. I can't even get the virgin media site to load even on data I am getting a bad request error message! The TV keeps going off 2. Replaced the lead, the hub and the splitter zero joy.
Obviously I am a new customer this is rolling into week 3 with no Internet.
It has been horrendous, constantly on the phone to virgin media whilst I should be working, cut off during an interview and I have not been able to work all week, the engineer is now saying its a networking issue and they have done everything they can do, they think something is wrong with the port Inside the box in my street so i have to wait until Monday to hear anything about that, fat lot good that is to me i work from home! This packaged was sold to me based on that.
This is the 6th post I have seen like this, general question are the hub 4s faulty, I am seeing post dating back to 2021 and still no virgin media apps supports hub 4, honestly if this is a know issue why are virgin media still selling this. I am end the end of my tether. What a bad, horrible awful, painful customer experience. Has anyone's issue been resolved ???