Hub 5

[Mikey8678]

Can I get Virgin media hub 5 in Plymouth uk as a advisor told me when I asked to upgrade that they weren't available yet because of the network in my area  

[Portery]

Hub 5 are only available for 1 gig and 1 Gigi’s availability everywhere the only time they don’t make 1 gig available is that there is low stock on the hub 5 or 4 once the stock issue is at a certain level 1 gig will become available Black Friday demand more likely depleted the stock levels

[jem101]

So basically, the OP was lied to, yes?

[M_star99]

Stock issue maybe "ironing out bugs" as this router is a rebranded Sagecom which is used for fibre customers in europe and has good reviews so i wonder to save money they got the insides but the firmware is old and buggy for UK, and they need to pay the makers to optimise it.  

[Mikey8678]

Hi, thanks for your answer I already have the ultimate volt bundle with gig 1 but the advisor said I was eligible but not available in the Plymouth area yet 

[Mikey8678]

hi, I think you may be right as I didn't at the time understand why my area in Plymouth would be ineligible when I already have gig 1 with hub 4 but the wifi is terrible as these new build flats have metal braid  in the walls as a fire break