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Hub 5 - getting one?

Tuning in

Hi; I change package on 11/4/2023 why can't I get a Hub 5 Router



[MOD EDIT: Subject title changed for clarity]


Knows their stuff

I see from a previous thread that you live in a new build flat that has metal braid  in the walls as a fire break. You might be better off sticking your Hub 4 in modem mode and getting a decent third party router if good WiFi is what you are really after. 

I'm not a Very Insightful Person (just a little bit, sometimes). I don't work for Virgin Media (but then nor do any of the offshore customer service agents).

Forum Team
Forum Team

Hi @Mikey8678 thanks for posting and welcome back to our community.

If you're wishing to obtain a hub 5, and there's not currently an offer showing in your online account, I would recommend calling on 0345 454 1111 or 150 from our landline or mobile service.  They will be able to look into seeing if this is an option for you.  Please do come to us for assistance any time and also do let us know how you get on?