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How to get a wifi pod

Jack1005
Joining in

Hi there, I am having difficulty with my broadband connection in one room in particular, however, when i do the scan from the app it says it's good when it's clearly not.  I didn't have any connection last night but when I ran the scan it said it was a good connection. Why can't I order a free wifi pod easily? I'm not the most tech savvy person but surely it has to be easier than I'm finding it?  Can anyone tell me how to get a pod without too much technical experience? TIA

1 REPLY 1

newapollo
Very Insightful Person
Very Insightful Person

Hi Jack1005 

The pods are free on the Gig1 package, Ultimate Oomph, or any Volt bundle, however if you are on any other package then they are £8  a month.

You need to perform the Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible.  The home scan feature will guide you from room to room to carry out WiFi speed tests. If it finds a potential signal-less spot, it’ll test your broadband speed to the WiFi Hub to make sure there isn’t a problem with your network.

If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection.

How to perform the scan and order the wifi pods when using the Connect app.

  • Tap Start the scan 
  • Then Start the scan again 
  • While connect to WiFi, Tap I’m ready 
  • Wait 2 mintues for Scan 
  • Scan complete, Tap continue 
  • Tap Add a room, Tap the room you're in 
  • Start the Scan (do this in every room) 
  • Scan complete 
  • Tap Optimise WiFi now if an option 
  • If so, Tap Optimise 
  • Optimisation complete, Tap Rescan room,  Tap Start Scan 
  • Tap Order a WiFi Booster if an option

If that doesn't work you can call  0800 064 3850 to order the first one

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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