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How long for volt benefits

petecod
Joining in

Hi,

o2 activated my volt benefit on the 18th of november but no sign of speed increase from virgin. How long does it usually take?

Thanks

2 REPLIES 2

Portery
Fibre optic

Upto 14 days if you don’t receive the confirmation email after the 14 days contact customer service to chase it.

Arissa_H
Forum Team
Forum Team

Hi Petecod. 

Welcoming you with virtual arms 😊. Thank you for posting on our forums.

It does take up to 14 days from once O2 activate the benefits and if you don't receive confirmation via email, then please come back to us.

You can also check on your online account for an update, click this 👉 link and sign into your account. 

Let us know how you get on, we would love to help.

Thank you. 

Ari - Forum Team


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