How do I order a wifi pod?

[SaraBelfast]

I’ve recently changed to a volt contract and need to order a wifi pod for one of my rooms. Can someone advise how I do this as the instructions say you can order via the Connect app - but I can’t find where to do that.

[Ashleigh_C]

Hi there @SaraBelfast 

Welcome to the community forums and thank you so much for your first post.

I'm so sorry to hear that you are finding ordering a Pod difficult! Can I ask if you have been able to run diagnostics via the connect app at all? 

Thank you

[SaraBelfast]

Yes, I’ve run the app and have now managed to order via the live chat. Arrived today so hopefully sorted. 

[Hosay299]

Hi i have the same done the app found a poor signal in a room but no option to order one??

[David_Bn]

Good Morning @Hosay299, thanks for your post on our Community Forums and welcome back!

Sorry to hear of the difficulty ordering a Wi-Fi pod.

Have you since been able to complete this request?

If this is still ongoing, can you please try clearing the cache on the application and then re-running the scan to see if this can be ordered.

Kindest regards,

David_Bn

[Hosay299]

Hi I get poor signal but not able to request it.

I have tried the app on 2 device both the same.

[Hosay299]

As show above had to cut them to get them to upload

[SaraBelfast]

I had the same problem - does not seem to be an option to order on the app, so I used the live chat and was sorted within the hour. 

[Martin_N]

Hi Hosay299,

Thank you for your post. I'm very sorry to hear about the issue you're having in order a WiFi pod. 

We can certainly look to help with this. I will private message you now to confirm your details. 

^Martin

[Hosay299]

@Martn_N Can i chase this no message for what i can see