on 10-10-2023 16:42
Please can somebody assist with providing me Wi-Fi pods for my small one bedroom flat?
Since being a virgin media customer I have never had signal in my bedroom. I’ve tried several times to call but always get cut off. I’ve also phoned o2 to order these after an engineer said the pod order needed to go through o2 only to be batted back to virgin.
Please can somebody help…
Laura
on 10-10-2023 20:30
Laura,
Firstly, God alone knows what the ‘engineer’ (hint, they’re not), was on when they said that these were through O2, that just rubbish - it’s a VM thing. Secondly, what contact with VM are you on? Because unless you on a ‘Volt’ contract or the gigabit speed tier, then these pods are not free but will cost you £8 extra a month - which are, in my opinion, spectacularly poor value for money!
You would be far, far better off purchasing a WiFi extension system for yourself, which would be yours to take with you wherever you end up in the future.
on 10-10-2023 21:26
Hi Laura
The pods are free on the Gig1 package, Ultimate Oomph, or any Volt bundle, however if you are on any other package then they are £8 a month.
You need to perform the Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible. The home scan feature will guide you from room to room to carry out WiFi speed tests. If it finds a potential signal-less spot, it’ll test your broadband speed to the WiFi Hub to make sure there isn’t a problem with your network.
If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection.
How to perform the scan and order the wifi pods when using the Connect app.
If that doesn't work you can call 0800 064 3850 to order the first one
VM will only send out one at a time, and there must be at least 7 days before ordering each one. It's up to three in total depending upon coverage.
Following that if you need additional pods you can order them by logging into /my-virgin-media, as per the info below from https://www.virginmedia.com/wifi-max ?