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Have o2 and broadband but speed has not increased

Lambedp
Joining in

I'm new to Virgin Brian band and also have an o2 account, I was told that the accounts would be linked so that I got an increase in speed, when will this happen as it hasn't happened so far.

1 REPLY 1

Kain_W
Forum Team (Retired)
Forum Team (Retired)

Hi Lambedp,

Thanks for your post and welcome to the community.

Apologies for any issues with the package update, usually this can take upto 14 days to process on the account, when were the accounts linked?

Let us know,

Kain